🔒 Personal Data Protection

iqz9 Privacy Policy — Your Data Is Our Responsibility

Your personal information is stored with the highest level of security on the iqz9 platform. We ensure your privacy through SSL encryption and strict data protection policies.

Last Updated: January 2026 — This policy may change at any time. Users are advised to review it regularly.

iqz9 is a safe and trusted online entertainment platform for users in Bangladesh. When you create an account, play games, or make payments on iqz9, you share certain information with us. This privacy policy explains how that information is collected, what it is used for, who it may be shared with, and what rights you have over your data.

By using any service on iqz9, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

1

What Information We Collect


1.1 Information Provided at Registration

When you create an account on iqz9, the information you provide includes:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • User-set password (stored in encrypted form)
  • Residential address (Bangladesh)
  • Preferred payment method (bKash, Nagad, Rocket, or bank transfer)

1.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent financial fraud, iqz9 may verify your identity in certain situations. You may be required to submit one or more of the following documents:

  • Photo of National ID (NID) or passport
  • Bank account details or proof of mobile banking number
  • Address verification document

This information is used solely for mandatory verification processes and is never sold or misused by third parties.

1.3 Automatically Collected Information

While you use iqz9, our system automatically collects certain technical information:

  • IP address and device type
  • Browser type and operating system
  • Time of access and usage patterns on the platform
  • Cookie and session data (details in Section 7)
  • Transaction history and gaming activity logs
2

How Your Information Is Used


2.1 Service Operation and Improvement

iqz9 primarily uses your information for the following purposes:

  • Creating, managing, and securing your account
  • Processing deposits and withdrawals
  • Applying bonuses and promotional offers
  • Personalizing your gaming experience
  • Resolving technical issues and improving the platform

2.2 Security and Legal Compliance

To prevent fraud, money laundering, and other unlawful activities, iqz9 may use your information to detect suspicious behavior. Additionally, information may be retained to comply with applicable laws and regulations. Information is also used to enforce age verification (21+) and responsible gaming policies.

2.3 Communication

Using the contact information you have provided, iqz9 may reach out to you for the following reasons:

  • Transaction confirmation messages
  • Account security alerts
  • Support ticket responses and resolutions
  • Notices of important policy changes
  • Promotional messages with your consent
3

Sharing Information with Third Parties


3.1 Limited and Purpose-Based Sharing

iqz9 never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

  • Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant financial institutions.
  • Technology partners: Information may be shared with trusted technology service providers for platform operation and security, but only under contractual confidentiality terms.
  • Legal obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.

3.2 Data Shared with Game Providers

Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive technical information about gaming sessions on their platforms. This information is used to ensure fair play and is not linked to your personally identifiable information.

4

Data Retention Period


4.1 Active Accounts

iqz9 retains your information for as long as your account remains active. Even after an account is closed or deactivated, certain information may need to be retained for a specified period for legal and regulatory reasons.

4.2 Transaction Records

Financial transaction records are retained for an extended period for the purposes of resolving financial disputes and auditing. The specific retention period is determined in accordance with applicable laws and regulations.

4.3 Data Deletion Requests

You may request the deletion of your personal information. However, complete deletion may not be possible if there are legal obligations or ongoing disputes. For such requests, contact [email protected].

5

Our Security Measures for Data Protection


5.1 Technical Safeguards

iqz9 uses industry-standard technology to protect your information:

  • SSL/TLS encryption: All data transfers occur over encrypted connections, making them unreadable to outside parties
  • Password hashing: Your password is never stored in plain text — only an encrypted hash is kept
  • Firewall and intrusion detection: Servers are monitored around the clock
  • Two-factor authentication (2FA): An additional layer of security for your account

5.2 Organizational Safeguards

Within iqz9, only authorized staff can access user information. All employees are bound by confidentiality agreements and trained in data protection. In the event of any security breach, iqz9 takes prompt action and notifies affected users.

6

Your Privacy Rights


6.1 Right to Access and Correct Information

You have the following rights on iqz9:

  • Right of access: You can find out what information we hold about you
  • Right to rectification: You can correct inaccurate or incomplete information
  • Right to erasure: In certain circumstances, you can request that your information be deleted
  • Right to restrict processing: You can object to the use of your information for specific purposes
  • Withdrawal of consent: You can withdraw your consent for marketing communications at any time

6.2 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact our support team via 24/7 live chat. We provide assistance in both Bengali and English. Each request will be verified in a timely manner and the necessary action will be taken.

7

Cookies and Tracking Technology


7.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. iqz9 uses the following types of cookies:

  • Essential cookies: For maintaining login sessions and security functions — without these the platform does not work properly
  • Functional cookies: To remember your preferences (language, display settings)
  • Analytics cookies: To monitor platform usage for improvement purposes — aggregate data is collected without personal identification

7.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may cause some iqz9 services to not function properly. Most modern browsers offer straightforward options for managing cookies.

8

Protection of Minors


iqz9 is a platform exclusively for users aged 21 and above. We do not knowingly collect any information from minors. Age is verified at registration, and if an account holder is found to be under 21, that account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their minor child has registered on iqz9, they are requested to contact [email protected] immediately.

9

Changes to the Privacy Policy


iqz9 reserves the right to modify or update this privacy policy as needed. For any significant changes, we will:

  • Update the date on this page
  • Notify registered users via email
  • Inform users of the updated policy at their first login

Continued use of the platform after a policy change will be considered acceptance of the new policy. You are therefore advised to review this page regularly.

10

Contact Us About Privacy


If you have any questions, concerns, or requests regarding this privacy policy, the iqz9 support team is always ready to help.

Privacy and Data Protection Department — iqz9

24/7 live chat and email support — in Bengali and English

This privacy policy works in conjunction with iqz9's Terms and Conditions and Responsible Gaming policy. You are advised to read all policies together.