🛡️ For ages 21+

iqz9's commitment to responsible gaming

While enjoying the fun and entertainment, think about your own wellbeing and that of your family. iqz9 is always committed to building a culture of safe and responsible gambling.

Why is responsible gaming important?

Online casino and sports betting can be an exciting form of entertainment — but it should always be enjoyed in moderation and with control. iqz9 believes that playing on our platform should be an enjoyable experience, never a cause of financial pressure or personal problems.

If you notice behaviour in yourself while gambling that is having a negative impact on your daily life, relationships, or finances, it is important to take action quickly. iqz9 provides a number of protective tools to help you take that step.

Remember, gambling should never be seen as a source of income. It is purely a form of entertainment, and maintaining that perspective is the foundation of responsible gaming.

21+

Age restriction applies

iqz9 is for people aged 21 and above only. Participation by minors is strictly prohibited. Age is verified when opening an account.

Protection tools

iqz9 provides a number of effective tools to help you manage your gambling habits. Contact our support team at any time to activate these tools.

Deposit limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, reducing it takes effect immediately, but a waiting period applies for increases.

Time-out break

If you want to take a short break, use the time-out feature. Your account will be temporarily closed for a set period.

Self-exclusion

If you need a long-term break, choose self-exclusion. During this period your account remains completely inactive and no promotional contact will be made.

Bet limit

Set a maximum amount you want to wager per session or within a set period. This significantly reduces the risk of financial loss.

Gaming history review

Direct support

iqz9's 24/7 support team is here for you whenever you need help. Get assistance in Bengali via live chat or email.

Signs of problematic gambling

If any of the signs below apply to you, consider seeking help straight away.

Warning signs

A tendency to bet more and more in an attempt to recover lost money
Neglecting family or work because of gambling
Gambling with money meant for bills or other essential expenses
Trying to stop gambling but being unable to do so
Feeling restless or mentally uncomfortable when not gambling
Borrowing money or lying because of gambling
Disrupted sleep or eating patterns

Core principles of responsible gaming

Keep these core principles in mind when playing at iqz9 — they are what will keep your experience enjoyable.

Only play with money you can afford to lose without it affecting your life
Set a budget before you play and stick to it
Take regular breaks — playing continuously weakens your decision-making
Never think of gambling as a way to earn money
Avoid gambling when you are stressed or feeling low
Do not gamble under the influence of alcohol or any other substance
Know your limits and enjoy yourself within them
Always prioritise spending time with family and friends

How the tools work

Learn the details of each protection tool and activate the one that suits your needs.

Set a deposit limit

Let our support team know the maximum amount you want to deposit per day, per week, or per month. Reducing the limit is immediate, but a 72-hour waiting period applies to increases.

Take a time-out

Request a temporary break of anywhere from 24 hours to 30 days. During this time you will not be able to log in and you will not receive any promotional messages.

Choose self-exclusion

Request to close your account for 6 months to 5 years, or permanently. Once self-exclusion is in effect, it cannot be reversed before the set period ends.

Contact us for support

You can reach out for help at any time via iqz9's live chat or email. Our team will help you activate the right tool in Bengali.

Minor protection and parental guidance

iqz9 strictly does not allow anyone under the age of 21 to participate on the platform. Age is verified when opening an account.

If you live in a household where minors may have access to your device, please use a PIN or password on the device, install parental control software on your browser, avoid saving passwords in the browser, and always log out before leaving your device.

If you suspect that a minor is using an iqz9 account, contact [email protected] immediately.

Our commitment

iqz9 works continuously to build a safe and responsible platform.

All transactions are secured with SSL encryption
An independent auditing process is followed to ensure fair play
Our team stays active in identifying signs of problematic gambling
Any protection tool can be activated for free and with ease
No marketing contact is made during a self-exclusion period
Personal information is kept completely confidential

Need help? iqz9 is here for you

If gambling feels like it is becoming a problem, do not fight it alone. iqz9's 24/7 support team is always ready to help you in Bengali.

FAQ — Responsible Gaming

Here are answers to frequently asked questions about responsible gaming tools and policies.

To set a deposit limit at iqz9, contact our 24/7 live chat support or send an email to [email protected]. You can set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately. If you request to increase an existing limit, it will take effect after 72 hours, giving you time to reconsider.

A time-out is a short-term break — typically from 24 hours up to 30 days — during which your account is temporarily inactive. Self-exclusion is a long-term measure — from 6 months to 5 years, or permanently. During self-exclusion, your account cannot be reactivated and you will not receive any promotional messages. If you feel your gambling habits are becoming difficult to control, choose self-exclusion.

No. iqz9 is strictly for people aged 21 and above only. No one under the age limit may open or use an account. Age is verified at the time of account registration, and additional identity verification may be carried out if there is any doubt.

After submitting a self-exclusion request, contact our support team to withdraw any remaining balance in your account. We will help complete the process in accordance with the applicable policy. All withdrawals are made via bKash, Nagad, Rocket, or bank transfer and are generally completed within 15 minutes to 2 hours.

Gambling addiction is a mental health issue that may require professional support. In Bangladesh, contact a local hospital or mental health centre for counselling. The iqz9 support team can point you in the right direction and help deactivate your account.

No, all protection tools at iqz9 are completely free. There is no additional charge to activate any tool — deposit limits, bet limits, time-out, or self-exclusion. These features are part of our commitment to responsible gambling.